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Bots, goldsellers & Customer support
26 April 2014
Posted in Elder Scrolls
As in most MMORPGs, Elder Scrolls online also has a problem with bots and goldsellers. And using the in-game report option really works. Zenimax even has made it possible to directly report players when you receive SPAM through the in-game mail system, which is only good!

Using that same in-game report system you an also report bots that you meet on your way in Tamriel. But what if you find a while group of bots camping public dungeon bosses? Using the in-game report system takes about a minute, but reporting the group will become somewhat more troublesome because you also need to keep track of which bot you have already reported. In most of these cases I record the bot party, upload to YouTube and report the whole party through the out-of-game customer support system.

But Zenimax seems to be thinking extrmely rigid in this case with a  assumption that their in-game report system is the best way to report. After I have made my oog ticket, here's the reply I had from Zenimax:

Hail and well met Alex!
Thank you for contacting The Elder Scrolls Online support team! In particular, thank you for taking the time to report (botting/cheating) in-game, and helping make the ESO community a better place.
Remember that you can Hold F and target the character. The interaction menu will appear and the option to report them is there.
Rest assured we take all reports of cheating, exploits and bots very seriously and will be investigating thoroughly.
All the best,
Gamemaster



Are you fucking kidding me? Look at the movie and see that there are half a dozen bots there. Oh wait, you didn't even bother to look at the movie and with the reply being over a day after the incident, the bots will certainly be still there and waiting for me to report them properly. Really, what kind of 'customer support' is this done by that 'Gamemaster'?

It's things like that that really wonder if I should keep playing ESO when my paid time is used up (~65 days left). With the support being of this calibre and me not being the only one who's complaining about their support, I fear that ESO will be a no-go when the game-time is used up...

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