11 July 2012
Yesterday late my account was finally unbanned again, but it didn't go that easy, nor did things really go right...
Lets start with (not) easy...
As I've said, I made my (re)payment directly to Global Collect for the 3-month subscription on June 30, the moment I received the eMail that the other payment had been recharged by the bank. Yeah, I know, old account number, shit happens, and $O€ bans me AFTER I've notified them of my mistake
If all things were right, then $O€ would have notified Global Collect about my upcoming payment (or request a new ID for it, whatever), and computers will do the rest automated. But nooo... $O€ are a bunch of @sses and only ask me to depisit my €34,47 directly into Global Collect's bank-account under some ID, and as expected, things don't go as they should...
On July 4 I call Global Collect (thank God it's am free 0800-number) and explain the things. The service representative I spoke can't check the bank-statements, but will make it a ticket. Two days later I receive an eMail that all is well and my €34,47 is forwarded to $O€ and I should be able to play again shortly. Again: Noooo....
Two days later, my $O€ support ticket about my account is still open (even after an update I made) and my account still banned, so I reply to the Global Collect eMail telling them that I still can't play and asking them to contact $O€ for me. That they did (by exception BTW).
Again 2 days pass, but I finally get an extremely short eMail from $O€ support that my account has been released (and the ticket closed).
Indeed, all but easy and it took over 2 weeks for $O€ to get my account unbanned, while things could have been a lot easier since I was the one offering to settle the error I made an easy way...
Aside from 2 weeks not being able to play EverQuest II, there are a couple things that went wrong.
For starters, the moment my account was banned, I lost around 300SC, which have not been refunded yet. But since I've been playing for free for such a long time, I won't bug them about that at all
Then there's still the 1 month PlanetSide subscription that's running. An other thing I won't bug them about since I'm totally not interested in that crappy game.
And lastly the (new) starting date of my 3-month subscription. That's been set to June 20, 11 days after I originally started playing EverQuest II again. Basically I've 'lost' 3 days of subscription because of this whole fuzz. Again, not bothering about it because I've played for free for such a long time
And how further now..?
I do like EverQuest II, but I most certainly dislike $O€ even more than I already did. Luckily the European services will be handed over to ProSevenSat.1 Games in about 30 days. Though I have little fate in them (they have 7Games), I will be able to keep playing on the US servers, so only the way to logon will be a bit different I guess. I do hope that their customer service will be better than $O€'s and their subscription as good as that what $O€ offers.
On the other hand, why bother About EverQuest II that much? I mean, Late August, Guild Wars 2 will be released, I still have to play some Guild Wars for the nice (cosmetic) rewards and in September/October Lord of the Rings online's expansion Riders of Rohan will be released (which I will certainly play). By the looks of it, I just don't have enough time to play EverQuest II after next month
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