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I've kinda had it with Turbine [follow up]
28 January 2013
After yesterday's rant about Turbine's customer support, I decided to eMail them about the ticket. The language was not as kind )even a bit sarcastic) as I usually use towards customer support...

I'm still waiting for you to handle my ticket... It's been 2 weeks already and all requested information was given in the ticket when I've made it. Please turn off that automated reply-machine of yours and actually look at a ticket before a silly eMail like this is sent. I did included all information in the original ticket so now remove my creditcard details from my account ...please...


To my surprise I had an almost instant reply fro Turbine's customer support:

Thank you for your inquiry.  

I am happy to confirm that I have removed your credit card from the account as requested.  

I certainly apologize for any inconvenience caused by the system generated automatic response. These are sent upon submission of a ticket based on the request type that you enter. Many of these responses are helpful in resolving issues, and they do also state to reply if you are still experiencing difficulties.  

If you have any additional questions or concerns, please respond to this email and I will be happy to assist you.



Did the customer support representative acknowledge the automated respond system and that there's no human interaction (in this case) before there has been a follow up from the customer..? Kinda odd that Turbine works this way, instead of looking at a ticket first and then send a request for additional information. At least the creditcard has been removed

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